Store Policy/FAQ

We are hosted by Yahoo! Store,

One of the biggest and most reliable E-commerce hosting services. Shop with confidence!

Pricing

Products may have different pricing than local store pricing.

Promotions

Promotions may differ from local store.
Quantity of Promotion items metioned as "Number Per Customer" may altered, if customer add more than limited quantity.
Promotions ends as stated date or until out of stock.

Shipping Information

We ship within the U.S.A. and Alaska & Hawaii(different rates).

We offer free FedEx Ground shipping over $100 orders. The exceptions are as follows: Alaska & Hawaii are exceptional area in U.S.A. since they have different rate apply.

Free shipping for orders over $100 only applies for only contiguous U.S.

Domestic (Contiguous U.S.) orders usually arrive within 2-7 business days.

We now ship to State of Alaska. Available methods are regular Home & Ground, 2Day Express, and Overnight (Metro area only) from FedEx. Rates are differ from Domestic (Contiguous U.S.) U.S. rates.

We DO NOT ship to a PO Box address. Please provide a shippable physical address.

You will receive a shipping notification with tracking #'s once the item has shipped (usually within 48 hours).

Your card will be charged when we ship your order. Paypal payments are processed immediately.

Order processes end at 3 P.M. every working business days. All orders after 3 P.M. will be processed next business day.

Order processing may take upto one full business day.

We are closed on Wednesdays.

Refunds, Exchanges, Lost Shipments, Merchant Policies

If you'd like refund or exchange for items that have not been opened and are in original condition, please fill out this form and send it along with the package.
You must contact us within 7 days of receiving the package for return.

Please complete return form in detail. We will send a return shipping label upon the return/exchange approved.

For exchange different item(s), we recommend making refund, and then making new order for new item customer want.

Restocking fee of 15% of purchased product(s) may charge for refund or exchange.

Taxes

We are based in NY. We are required to collect Sales tax of 8.375% for orders shipping to a NY Address.

If you have any other question, please email us.